Job Title: Network Request Fulfillment Quality Assurance AnalystJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCI with PolygraphEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Continental US* * *

The Opportunity:

We are seeking a detail-oriented Network Request Fulfillment Quality Assurance Analyst to ensure the quality and efficiency of our network request fulfillment processes. This role will be responsible for monitoring, analyzing, and improving the quality of network request handling and fulfillment within our IT service management framework.

Responsibilities:

Conduct regular audits of network request fulfillment processes to ensure compliance with established standards and procedures.

Analyze request fulfillment data to identify trends, patterns, and areas for improvement.

Develop and maintain quality metrics and key performance indic...