Top Skills' Details
Candidate for this requirement must posses a Top Secret Clearance w active/eligible SCI, CompTIA Security+ and CCNA
1. Network Monitoring Tool Suites (i.e Solar Winds, Wire Shark, Whats Up Gold, Spice Works, etc)
2. ITSM Ticketing, Documentation, Procedure (Remedy, Service Now, etc)
3. Cisco Layer 2 Troubleshooting Experience
Description
Job Description:
Working with Telco providers, LECs, and customers in troubleshooting circuit and data issues
Answering queries by telephone and e-mail in support of customer hardware, software, network, and telecommunication systems and execution of network procedures
Provide operational support for all network components and conducts problem determinations, escalations and provides problem resolution
Primary Responsibilities
Monitoring, installation, modification, testing and servicing of network equipment.
Assisting and training lower level support employees
Resolving networking/customer rel...