The Network Operations Lead is responsible for overseeing the 24/7 network operations team, ensuring service delivery excellence, SLA compliance, incident governance, operational reporting, and continuous improvement of network services. The role acts as the primary technical and operational lead for managed network infrastructure and UPS support services.

Service Delivery & Operations Management

• Lead and manage the Network Operations team across L1 and L2 support functions.
• Ensure 24/7 monitoring and support services meet contractual SLA requirements.
• Drive operational excellence and continuous service improvement initiatives.
• Coordinate major incident management and service restoration activities.

Technical Leadership

• Provide technical oversight for routers, switches, firewalls, IPS/IDS/NAC systems, load balancers, wire...