NCC Operators deliver 24×7×365 frontline operations, performing monitoring, event handling, Tier‑1 troubleshooting, and escalation across UN ICT, network, satellite, cloud, and data‑centre environments.
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Key Responsibilities
Perform continuous monitoring using UN‑approved tools across:
Network, servers, storage
Satellite & RF infrastructure
Security devices
Public cloud (Azure, AWS)
M365 and application platforms
Handle event management and alarm triage
Perform Tier‑1 troubleshooting following approved SOPs
Escalate incidents to:
Tier‑2 engineering teams
External service providers (as required)
Support incident, critical incident, and security incident processes
Execute approved low‑level operational activities (e.G. checks, verifications, routine actions)
Maintain accurate incident ...