Position Overview
Network Operations Center (NOC) provides essential monitoring and troubleshooting support for Shopee’s servers and services, as well as escalates problems to appropriate teams. As part of the team, you will aim to resolve Shopee’s system issues timely to bring Shopee's service quality to new heights.
Job Description
Monitoring Operation
Level 1 management, monitoring, and support for Shopee’s network infrastructure, servers and servicesMonitor Shopee’s services and respond to graph/log anomalies, system alertsIdentify issues according to SOPs and experience, escalate identified issues for resolution when necessaryProvide first-level troubleshooting and support on system issues and follow up proactively with internal or external parties for issue resolution progressWork in shifts: 12 hour per shift, 3 days day shift, 3 days off, 3 days night shift, 3 days off (Cycle continued)Incident Management