Red Ember Recruitment (PTY) Ltd | Permanent

Network Monitoring Agent

Cape Town, South Africa | Posted on 13/03/2026

Red Ember Recruitment is seeking to hire a Network Monitoring Agent based in Plattekloof.

Real-Time Network Monitoring and Alert Response: Monitor network systems (Zabbix, Grafana, The Dude) for performance anomalies, service disruptions and triggers. Assess the severity and customer impact of incoming alerts. Initiate documented troubleshooting steps to resolve issues and independently where possible. Log all network incidents clearly and accurately in the ticketing system. Incident Communication and Escalation Management: Ensure clear and timely communication to relevant stakeholders regarding incident status, impact, and estimated time of resolution (ETA). Follow established escalation procedures, engaging higher-level support teams when necessary. Proactively chase resolutions, keeping all stakeholders informed at regular intervals until iss...