Responsibilities: Provide both corrective and preventive maintenance for customers' Enterprise IT Network services, ensuring reliable network performance. Perform break-fix support, including troubleshooting and identifying issues across all network services. Develop and execute preventive maintenance activities following the PM checklist, conducting functional and health checks at clients' premises, and submitting the required reports. Create test cases and conduct proof-of-concept testing for new hardware and software before upgrades or deployment. Collaborate closely with the Customer Success Managers to meet operational requirements, deliverables, and service reporting needs. Initiate and manage TAC cases with principal vendors for complex issues, ensuring timely resolution.
Requirements: Minimum 3-5 years of hands-on network technical support experience, preferably within a Systems Integrator (SI) environment. Strong technical troubleshooting capabilities with proven analytical...