Job Description:

Change Management & Configuration Governance

• Lead and oversee all network and firewall configuration changes across managed customer environments, ensuring strict adherence to ITIL change management processes, SLA commitments, and compliance requirements.
• Review, approve, and validate submitted change requests, ensuring full traceability and alignment with customer architecture standards.
• Conduct pre‑deployment testing in controlled lab environments to reduce change risk and maintain service stability.

Software & Firmware Lifecycle Management

• Plan, coordinate, and execute scheduled software and firmware upgrades for routers, switches, firewalls, and security appliances for the managed customer networks.
• Liaise with vendors, service delivery managers, and customer stakeholders to plan maintenance windows and minimize downtime.