Provide technical support services remotely or onsite as per service level agreement including Breakfix.
Emergency support.
Software upgrades.
24 x 7 rotational on-call standby duty.
Trouble tickets follow up till a satisfactory solution is concluded. To liaise with appropriate cross-team members and vendors when required.
Derive processes and SOPs for implementation such as Method of Procedures (MOP).
Develop test cases and conduct hardware & software regression tests on new software/hardware prior to deployment or proof of concept of solutions.
Perform configuration change for network enhancement and validation of new service/feature.
Perform technical professional services for projects including high/low level design documents (HLD/LLD), design validation test (DVT), implementation, commissioning, acceptance test, migration and system documentation.