Position Overview
Job Description
The team you'll be working with:
This role is expected to provide BAU operational support across a wide range of customer network infrastructure, including health checks and reporting in parallel with managing incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained.
What you'll be doing:
Managing incidents and problems appropriately within agreed service levels. Perform technical root cause analysis on reoccurring incidents or major incidents. Assist engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer. Ensure that customer environments adhere to established standards and frameworks, meeting any compliance requirements at all times. Ensure technical documentation is completed and updated to professional standards. Proactive managemen...