Position Overview
Job Description
Work Experience Job Requirement:
Knowledge on ITIL framework; Technical ability to provide 1st level network monitoring; Technical ability to provide basic fault finding and fault escalation; Good understanding of incident management activities; Good ability to follow and documented operational processes; Basic understanding of Ethernet, Spanning Tree, TCP/IP, Routing (RIP, EIGRP, OSPF, BGP); Basic understanding of IOS and CatOS; Experience with ticket management and change request management systems; Experience with network monitoring / management tools/ analysis tools; Experience with liaising with carriers and vendors for faults; and Good communications and interpersonal skills. Day-to-day maintenance and backup. SLA Maintenance/ Management, monthly Uptime reports, bandwidth utilization reports & in...