Greetings from Vitelglobal Communications Pvt Ltd!!!

Position: Network Engineer
Experience Required: 0 – 2 Years
Shift Timings: 6:30 PM to 3:30 AM IST
Working Days: 5 Days a Week
Key Responsibilities:

Provide first-level and second-level technical support to clients and internal teams.
Diagnose, troubleshoot, and resolve Product and network-related issues.
Escalate complex problems to higher-level support or engineering teams when necessary.
Document support cases, resolutions, and maintain accurate records in ticketing systems.
Collaborate with cross-functional teams to ensure timely resolution of client issues.
Deliver excellent customer service and maintain professional communication at all times.

Required Skills and Qualifications:

Strong verbal and written communication skills.
Basic knowledge of CCNA (Cisco Certified Network Associate) concepts such as IP addressing, routing, switching, and network troubleshooting....