Project Overview

The Field Engineer will provide onsite support to investigate and troubleshoot reported LAN cable access issues and intermittent WiFi disconnections. The engineer will work with the client’s remote IT team to identify the root cause, perform basic remediation, and validate connectivity following troubleshooting activities.

Scope of Services

LAN Connectivity Troubleshooting

• Verify physical connectivity of LAN cables and network ports.
• Inspect Ethernet patch cables for damage, loose connections, or improper termination.
• Test network wall jacks and switch port connectivity.
• Verify link status and activity lights on connected devices and network equipment.
• Replace or reconnect patch cables if instructed by the remote support team.
• Confirm successful network access via wired connection.

WiFi Connectivity Troubleshooting

• Investigate intermittent WiFi disconne...