EUC & Site Support Provide first-level onsite EUC support extending Global Helpdesk services. Register, classify, and resolve incidents as part of first-level onsite support. Support new employee orientation and scheduled corporate events. Provide dispatch support to in-scope locations where no onsite presence exists. Provide smart-hands support for site services such as server reboots, network equipment tasks, cabling, and port shutdowns under remote supervision. Troubleshoot basic network connectivity issues and escalate to Microsoft Tier-2 teams when required. Verify network printer connectivity and perform Tier-1 troubleshooting for corporate printers (as per regional scope). Conference Room & AV Support Provide onsite assistance for conference room and meeting room issues escalated from the Global Helpdesk that cannot be resolved remotely. Troubleshoot and resolve AV and meeting room technology issues in focus rooms, multi-purpose rooms (MPRs), boardrooms, and customer-fa...