Position Overview
firmware and configuration updates
Ensure optimal performance of network infrastructure components Technical Support & Knowledge Transfer
Provide first- and second-level network support
Troubleshoot routing, switching, and connectivity issues
Document solutions and contribute to knowledge sharing Critical Issue Management Respond to incidents within defined SLA frameworks
Assist with troubleshooting and escalation
Participate in structured incident response processes Reporting & Documentation
Maintain accurate network documentation and diagrams
Generate performance and operational reports
Contribute to standard operating procedure development For more information please contact:Nondumiso Radebe