Expectations from this role:

1. Continuous support of Network domain in 24/7 operation

2. Validate, integrate and implement the new site per the clients requirement

3. Troubleshoot hardware alarms in the network and perform action plans to solve issues

4. Collect data from field engineers and optimize the site to meet the KPI

5. Identify the worst daily cells, perform RCA and implement required changes in the network.

6. Train and mentor L1 team on solving network issues

7. Create and update knowledge repository on recurring issues for S1

8. Provide KT's, cross functional training for S1

9. Second level of network integration, validation and testing.Typical performance measures:

1. Adherence to ticket closure within SLA (P1/P2/P3)

2. Adherence to site integration with zero alarms (number of sites integrated vs. alarms triggered)

3. Adherence to radio KPI's (accessibility >...