Essential Skills

• Aligns with our values: Excellence, Integrity, Professionalism, People Success, Customer Success, Fun, Innovation and Diversity
• Strong communication skills
• Strong problem solving and analytical skills
• Excellent problem-solving ability
• Would like to work as part of a self-organizing Scrum team in a scaled agile framework
• Must be a self-starter and loves to collaborate with the team and client

Job Summary

Provides dedicated first-line support for the NetSuite helpdesk queue, delivering timely and high-quality assistance to users. The role independently manages day-to-day support requests, troubleshoots functional issues, and serves as a reliable extension of the internal team while supporting ongoing business operations.

Helpdesk Queue Management

• Independently own the NetSuite helpdesk ticket queue as primary point of contact for all user-submitted re...