Neighbourhood Officer

Full-Time, Permanent

Stoke-on-Trent

To deliver a safe, proactive, and adaptable neighbourhood service to all customers on an allocated patch across our portfolio of homes. Building and maintaining effective working relationships with other departments internally within the organisation and with external partners to ensure our neighbourhoods are places our residents can be proud to live in.

What you’ll do:

* Deliver effective housing, income, and neighbourhood management services in a timely manner.

* Work collaboratively to meet performance targets, reduce void periods, and maximise rental income.

* Ensure compliance with regulatory standards through partnership working with colleagues and external agencies.

* Build safe, inclusive communities by developing customer-focused, engagement-led approaches.

* Maintain accurate system records, enhance customer satisfaction, and strengthen partnershi...