National Strategic Accounts Lead

The National Strategic Accounts Lead is accountable for the retention, growth, and overall performance of Coverdale’s national strategic accounts. This role provides strategic and operational oversight for a defined portfolio of high‑value accounts and programs, ensuring exceptional partner experience, program health, achievement of contractual and internal KPIs, and delivery against financial targets.

Key Responsibilities

• Act as national senior relationship owner and escalation point for select strategic account partners (pharma, institutional, and other industry partners).
• Establish and execute annual account plans, including growth strategies, joint priorities, and service roadmaps aligned to Coverdale and partner objectives.
• Lead quarterly and/or bi‑annual business reviews (QBRs) and executive sponsor meetings; translate performance data into insights, decisions, and actions.
• Drive accou...