Purpose of National Operational Excellence Lead.

Rejuvenate continuous improvement culture across organization(s).

Monitor unit(s) for continuous improvement activities across functions.

Doing internal training for LSS and coaching.

Key Functional Roles and Responsibilities.

Support and facilitate continuous improvement activities.

Regular monitoring and follow up (activities and benefit tracking).

Key contact and initiator to connect units, CoE and other functions.

Run Black Belt scale project.

Critical Success Factors.

Engagement for continuous improvement.

Improvement on unit(s) KPI through CI.

Improvement on customer complaints, audit findings and MR.

Continuous project in the pipeline.

Regular CI event at National and Unit.