Role Overview

The NAM Payroll Contact Center Jr. Analyst serves as a vital resource for employees and managers seeking assistance with payroll-related queries. This role involves responding to critical issues, auditing calls, and providing feedback to agents. The position requires strong communication skills, attention to detail, and ability to work independently and collaboratively within a team.

What You Will Do

• Respond to escalated requests, identify trends, audit calls, provide feedback, and work with various teams to ensure effective service.
• Utilize case management tools, maintain knowledge articles, and create training sessions as needed.

Why It Might Be a Fit

This role requires strong analytical and problem‑solving skills, competence with Microsoft Office Suite, and ability to handle ambiguous situations. The position also demands a commitment to teamwork, customer service, integrity, and confidentiality.