**_ Responsibilities: _**- Responsible for overall team metrics and performance.
- Mentor and coach team to effectively resolve aged issues and _complete research on closed items to provide explanations for decision taking and internal partners and/or customers_- Ensure team is effectively communicating with internal and external partners- Subject matter expert and frontline contact for manager on team related issues- Makes sure that the team is using the appropriate collections systems and processes at the expected level and provides guidance and coaching to team members on how to utilize collection systems to their full potential- Has regular discussions and builds solid relationships and networking with Internal Partners (Sales, Order management, BU Finance, Controllership, Credit, Legal, Default and Recovery, Tax, PMO) or External Partners.
- Conduct regular account reviews with team members to address problematic situations that may lead to undesirable results- Lead esc...