There are few different roles for this position. You will be either assigned to inbound call center, or other teams such as emails or live chats.
To attend to inbound calls/outbound calls/emails/live chats according to the Standard Operating Procedure in resolving and providing solution to customers enquiries/requests in more effective and efficient way, this includes back-end administration processing.
To liaise effectively with other members of Call Centre, other departments and business partners to resolve enquiries/requests, where applicable.
To coordinate closely with unit leaders/management in managing individual call time and volume (i.e., AUX, ACW and what deems appropriate) and act appropriately to achieve the service targets.
To participate in training so as to ensure continuous enhancement of skills and knowledge to deliver quality service.
To promote/cross-sell the company’s product and services pro-actively when opportun...