Core domain and techno-functional competencies

• Strong experience with implementation and Production support of AnyPoint Platform (Mulesoft)
• Strong experience in Loyalty domain and Knowledge on Salesforce Cloud products (Salesforce Loyalty Cloud, Data Cloud, Marketing Cloud, CRM).
• Take up on-call rotation role and provide 24/7 technical support.
• Ability to troubleshoot and resolve complex production issues efficiently, provide Root cause analysis, and provider permanent resolution.
• Graphical reporting for the health of supported systems.
• Coordination with respective product owner(s) for strategic enhancements to improve the systems’ resilience.

Functional Competencies

• Understanding of Consumer banking products and services such as savings accounts, loans, mortgages, credit cards, and online banking.
• Strong analytical and problem-solving abilities to address complex banking c...