Member Service Representative (MSR) – Pensacola, FL

Location: Pensacola, FL
Start Date: July 27th, 2026
Training Schedule: 8:00 AM – 4:30 PM EST- Hybrid- On Campus Dates: 07/13-08/14
Work Schedule - Remote: Between11:00 AM – 11:00 PM EST (8.5-hour shifts within a 9.5-hour window)

About the Role:
We are seeking dependable and service-driven individuals to join a leading financial institution as Member Service Representatives
(MSRs).
As an MSR, you will play a crucial role in providing empathetic, professional, and solution-oriented support to members through inbound calls. You’ll be part of a dynamic team committed to resolving account-related inquiries quickly and accurately while delivering exceptional customer service.
What You’ll Do:

+ Handle inbound calls and assist members with account servicing needs

+ Navigate multiple systems to research and resolve account concerns

+ Provide exceptional customer service and suppo...