Job Description
Insight Global is assisting a client in identifying a Level 3 Engineer for a Managed Service Provider specializing in IT projects, equipment, licenses, and products. This employee will provide remote and onsite customer support. This includes providing engineering support for IT upgrades and implementation projects. Additionally, you will participate in assigned on-call shifts for weekends and holidays (rotation), ensuring continuous support for our clients.

 · Provide engineering support for IT upgrades and implementation projects
 · Provide tier 2-3 technical support for a variety of client environments, resolving complex hardware, software, and network issues
 · Administer and troubleshoot network infrastructure, including firewalls, routers, switches, wireless controllers, and devices from vendors such as FortiGate, SonicWall, Cisco, and Ubiquiti
 · Administer Microsoft 365 environments, including user accounts, software installation and licensi...