Job Title: MSP Help Desk Technician 1

Department: Operations / Help Desk Services

Reports To: Service Desk Coordinator

Job Type: Permanent, full-time position

Job Location: Plant City, FL

Pay Details: Starting at $38,500.00 annually plus bonuses for certificate completion

ACTS360 is looking for a dedicated MSP Help Desk Technician I to join our team. In this entry-level position, you will be the first point of contact for our clients experiencing IT issues. You will provide technical support for hardware and software, troubleshoot and resolve various technical problems, and deliver top-notch customer service. If you are passionate about technology and eager to help others, this role is a great foundation for your career in IT.

To be great at this role, you must be willing to pursue and pass entry level IT certificates including, but not limited to, the CompTIA A+, CompTIA Network+, CompTIA Se...