Position Overview
Responsibilities
Your duties will include: Logging and managing support requests. Diagnose and resolve basic technical issues related to hardware, software, networks, and user accounts. Escalate more complex technical issues to 2nd and 3rd line support teams where necessary. Troubleshooting across a variety of hardware and software. Provide clear and effective communication to users, ensuring they are kept informed about issue resolution. Log and manage tickets within the service management system, ensuring all information is accurately recorded. Monitoring systems, performing repairs, upgrades, installations and other routine tasks. Assist with setting up and configuring new devices, user accounts, and software applications. Being the first point of contact for customers both in person and remotely, logging and resolving calls using the set procedures. Follow ITIL best ...