🌍 Global Opportunities
Updated Hourly
🎓 Student Friendly

parttimejobs.work

Flexible Work, Better Balance

⏰ Full Time

Mortgage Software Support Specialist

TowneBank
Location 📍 Norfolk, United States
Posted 📅 June 16, 2026
Work Type ⏰ Full Time

Position Overview

About the role:

The Mortgage Software Support Specialist provides end-user support for the nCino Mortgage application, ICE Encompass Banker Edition, and related integrated services across the enterprise, from origination through servicing. In this role, you will help advance company goals through systems administration, Level Encompass help desk support, collaboration, and adaptability in a fast-paced mortgage lending environment.


In this role, you will:

  • Manage internal help desk requests, troubleshoot issues, and escalate moderately complex or advanced items to nCino Mortgage, ICE Mortgage Technologies, or third-party support teams as needed.

  • Investigate and resolve application issues while supporting Encompass LOS and other mortgage software solutions.

  • Use diagnostic methods to identify issues, determine root causes, recommend solutions, and escalate and track complex problems when appropriate.

  • Identify rec...
  • Apply Now

    Submit Application →

    Quick and easy application process

    Job Details

    Employment Type
    Full Time
    📊
    Category
    Computer Occupations
    🏠
    Work Arrangement
    On-site
    📍
    Location
    Norfolk, United States