Mortgage Servicing Specialist I

Water Tower Center - McAllen, TX 78504

Job Summary

Makes collections calls to delinquent borrowers to make payment arrangements and conducts interviews with borrowers to determine reasons for default and solicits borrowers for mortgage servicing options, among other duties.

Essential Duties

• Makes collections calls to delinquent borrowers to make payment arrangements
• Conducts interviews with borrowers to determine reasons for default and solicits borrowers for mortgage servicing options
• Manages communications with assigned borrowers following receipt of required information in order to deliver a complete mortgage servicing package to the Mortgage Servicing Specialist II
• Follows up with Mortgage Servicing Specialist II on borrowers' requests and ensures timely resolution time for their mortgage servicing requests
• Processes interest rate modifications and/or princ...