**Please only apply if you have three (3) to five (5) years’ related work experience in a legal customer complaint environment plus residential mortgage servicing experience. This is required to be considered! Must be able to work PST business hours.**
The Mortgage Customer Service Advocate will be responsible for resolving and responding to escalated or complex customer complaints from various channels, including internal departments or executives, attorneys, regulators, political officials, and the Consumer Financial Protection Bureau. Assist in remediation efforts to prevent repeat complaints and reduce overall complaint volume. Perform all duties according to all company guidelines and applicable federal, state, and local regulations wherein the company operates. The target pay range for this position is $35.00-$40.00 an hour + Annual Bonus.
**What you'll do:**
+ Research, resolve and respond to complaints received by phone, mail, email, fax, social media and third-party a...