Seeking an IT Support Analyst to work in a hybrid position, playing a key role in optimizing a custom publishing system while supporting staff in a fast-paced environment. This role involves mastering workflows and improving team productivity.
In this permanent position, you will be responsible for managing daily technical queries and support tickets while collaborating with IT teams globally. The ideal candidate will possess strong troubleshooting skills and a desire to learn and grow within the technology landscape. You'll become the point of contact for various technical challenges.
Key Responsibilities:
• Manage bespoke publishing process support
• Address IT queries and escalate when necessary
• Conduct testing for software releases
• Provide first-line technical support to users
• Monitor support tickets for timely resolution
Requirements:
• College degree in IT required
• 3-5+ years of relevant IT experience
• Advanced skills in Microsoft Word an...