Elevate your career as a Customer Experience Representative in Montreal at Trudell Healthcare Solutions. Provide top-tier bilingual customer support while managing orders and inquiries.
This position is tailored for individuals who thrive in customer-facing roles and are adept at solving problems. You will engage with customers, ensuring follow-ups and order accuracy to maintain patient care integrity. The role requires a proactive individual with at least one year of relevant experience in customer service.
Key Responsibilities:
• Ensure customer satisfaction through effective service
• Capture customer orders in the ERP system accurately
• Follow up diligently on customer inquiries until resolved
• Join cross-departmental meetings for project updates
• Maintain back-order reports to enhance service
Requirements:
• 1-3 years of experience in customer service
• College level education in Business advantageous
• Bilingual proficiency in French and Englis...