Join a dynamic team as a Bilingual Customer Service Specialist in Montreal, where you'll assist customers by providing essential information about their shipments. This full-time position requires weekend availability.

In this role, you'll engage with customers to handle inquiries and document any complaints they may have. Your decision-making skills will be key as you navigate complex customer situations. Adaptability is vital, given the fast-paced nature of the job, and prior experience with shipment tracking is a plus.

Key Responsibilities:
• Answer all customer inquiries on shipment status
• Listen and document complaints, providing timely feedback
• Guide customers to the right department as needed
• Fill out essential customer service documentation
• Rapidly assess options to make informed decisions

Requirements:
• Strong oral communication abilities
• Ability to thrive in high-pressure scenarios
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