Position Overview
Our client in Durbanville is looking for a Help Desk Agent with
Model Maker experience to join our team.
Model Maker proficiency is non-negotiableKey Requirements:
- Minimum 2 years’ proven experience with Model Maker (essential)
- Experience with Survey Maker, Irrimaker, and Road Maker (advantageous)
- Proficient in TeamViewer and general computer literacy
- Quick learner with strong problem-solving skills
Duties and Responsibilities:
- Provide first-line support to clients using Model Maker software
- Assist users with installation, setup, and troubleshooting of Model Maker and related applications
- Guide clients through software functionality and resolve technical queries via phone, email, or remote support (TeamViewer)
- Escalate complex issues to senior support or devel...