About The Role

The Mobility Services team helps companies by supporting their environments day to day and recommending best practices. The team designs, builds and supports end-to-end solutions to enable customers to modernise managed solutions and support them along the way.

What You’ll Do

• Be available to travel to Datacom, customer sites and conferences.
• Use tools and processes to deliver services in accordance with SLAs.
• Operational support of customer systems including proactive monitoring, incident resolution, and changes.
• Identify inefficient procedures or processes and suggest improvements.
• Produce accurate, concise, and timely reports.
• Provide on-the-job training, guidance, and assistance to less experienced staff.
• Create efficiencies to enhance support of customer environments.
• Take responsibility for technical aspects of solutions such as bid responses, product briefi...