Position Overview
Job Description
Family Bank (formely Family Finance Building Society) was registered as a Building Society in October in Kenya, under the Building Societies Act and commenced operations in the early . Family Bank converted into a fully fledged bank in May and the main driver for our conversion was the need to offer a wider range of products and services
Mobile Loan Collection Officer
Job Purpose:
To ensure the effective and timely recovery of loans by engaging clients directly in the field, negotiating repayment solutions, and minimizing non-performing loans (NPLs), in line with Family Bank’s credit policy and customer service standards. Key Responsibilities:
Negotiate for repayment with Mobile Loan debtors during Collection process through Tele-calling.Keep call-logs of client responses, promises, follow-ups and case-closure reportsMonitor arrangements for payments from deb...