Provide 1st level technical support for all employees related to IS issues like including Network/Hardware/Software issue. Understand group policies and implementation processes and cascade down necessary instructions to local context. Commission new assets and keep track of existing IS assets. Assist in QSS matters occasionally

First point of contact for IS issues and resolve it soonest with minimal disruption

Network infrastructure troubleshooting like internet isssues, VPN, WIFI, IP Conflicts

User workstation and mobile devices commissioning, troubleshooting, management

Office hardware like printers, projectors, scanners, servers, and MS windows software troubleshooting and management

New Joiner embarkment and Leaver Clearance

Lyreco IS assets tracking and management for audit purpose

Familiar with Windows Intunes Processes and Active Directory for users profile configuration

Other Lyreco Software 1st Level Support, if not e...