The Responsibilities: Develop and distribute Contact Center reporting.

Modify, revise, and update scorecards, dashboards, Aux/productivity, and other operational needed reports.

Responsible for data integrity, accuracy of all reporting requirements.

Works with Workforce leaders, Senior Site managers and Sales leaders to create new or modify existing reporting.

Analyses data to ensure integrity and structures data to help support or provide business recommendations i.e.

Performance Metrics Responsible for collecting and analysing large amounts of data to enable visualization, insights, and data-driven decision-making insights.

End to End lifecycle management and maintenance of Dashboards and reports Communicate effectively during the development phase for tool / report implementation.

Conduct and lead UAT, Troubleshooting and Resolution for database and reporting tool implementation Maintaining and updating tracker...