Description

Our customer is looking to grow their Enterprise Service located in Kansas City, Missouri. This team comprises 40 Service Desk Technicians responsible for supporting NGEN Network End-Users worldwide. This team is responsible for fielding between 8 and 20 tickets per day. Most technicians will start on night shifts unless a day shift opens up. The ticket volume decreases dramatically overnight vs. in the mornings. Ultimately, the ESD technician will support the Navy-USMC in unifying its networks and data management systems to improve capabilities and service under a single enterprise network. Average troubleshooting requirements may include intranet support, password resets, network troubleshooting, and copiers, printers, and scanners. The ticketing system currently being used is Remedy. This is a 24/7 service desk in a classified environment. Technicians are required to hold at a minimum a DoD Secret Clearance and a CompTIA Security+ CE certification. There is signi...