About the role- The ideal candidate would be responsible to own end-to-end support and operations of Microsoft-based infrastructure in a 24x7 managed services environment.

Job Responsibilities-

• Provide advanced technical support for Microsoft technologies including Active Directory, Exchange, SCCM, SQL clustering, and SharePoint across enterprise environments.
• Manage and support Windows Server and desktop operating systems, ensuring high availability and performance.
• Administer and maintain virtualized environments (Hyper-V and related platforms).
• Troubleshoot and resolve complex infrastructure issues across Windows servers, applications, and virtual environments.
• Act as an escalation point for L2/L3 incidents, ensuring timely resolution within defined SLAs.
• Perform root cause analysis (RCA) for recurring issues and implement preventive solutions.
• Manage and resolve support tickets en...