• Capable of analyzing customer requirement and design/Implement per project defined process.
• Demonstrated strong personal mastery, including ethics, interpersonal skills, and engagement in continuous learning.
• Has the Ability to drive resolution of problems.
• Participating in the on-call support rotation, responding to support calls during and after business hours/weekends/holidays/shutdowns.
• Ability to work with a team to provide written responses to technical proposals and reports/documentation for delivery.
• Able to communicate and present complex issues with assurance and confidence.
• During troubleshooting calls, have good skills in questioning, listening, ideas development, permission, and rapport, and influencing.