100% remote role

Job Overview

The Medical Information Case Processor responsibilities include receiving and documenting incoming telephone calls or emails from investigative sites or other sources reporting Lifecycle Safety Data.

This is a trilingual role requiring fluency in English, Spanish, and French.

Responsibilities include:
• Medical Information Case processor responsibilities include receiving and documenting incoming calls, chats, and emails from external customers such as patients and/or healthcare providers) and responding to their enquiries about products. Summarizing these reports based on information identified as vital to the project
• Disseminate clear, accurate information to healthcare professionals and patients based on the approved call scripts and/or other approved resources related to the use of client products
• Creating Adverse Event and Product Quality Complaint reports requiring concise ...