MI Analyst Contact Centre

JG Technical are currently working with a dynamic contact centre company based in Barnsley, South Yorkshire, seeking a Permanent MI Analyst to bolster their MI team during a period of increased demand.

This role is ideal for candidates with a strong background in Business Analysis and technical proficiency in SQL , Excel , and Power BI . You will be responsible for delivering accurate operational reports, maintaining data quality, and supporting ad hoc analysis for internal stakeholders and clients.

Key requirements:

• Proficient in SQL for writing and troubleshooting queries
• Advanced skills in Excel , including complex formulas and data manipulation
• Experience with Power BI dashboards and datasets
• Attention to detail with large datasets
• Ability to work independently and manage multiple reporting deadlines

This pe...