Job overview

Are you an experienced operational leader looking for an opportunity to shape and develop a fast paced frontline mental health crisis service?

The Mental Health Single Point of Access (MH SPA) is seeking an organised, proactive and highly motivated Operations Manager to support the day to day running, performance and ongoing development of our 24/7 mental health crisis service.

This is a key operational leadership role within a dynamic and evolving service, responsible for ensuring the safe, effective and efficient delivery of high-quality crisis care across the MH SPA and NHS 111 Mental Health pathway.

Working closely with the wider leadership team, the post holder will oversee operational performance, workforce planning, service processes and governance systems to ensure the service consistently meets performance standards, delivers positive patient outcomes and remains responsive to the changing demands of urgent mental he...