⏰ Full time

MGR (SERVICE ANALYTICS & DIGITIZATION - PB)

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Bajaj Auto Ltd

                    Location
                    📍 India, India
                

                    Posted
                    📅 June 06, 2026
                

                    Work Type
                    ⏰ Full time
                

Position Overview

Job Description : Manager ( Service Planning & Digitization)
Job Title: Manager – Service Planning & Digitization
Department: Bajaj Auto Ltd - Probiking Department 
Location: Head Office, Akurdi, Pune
Position Objective
To elevate the premium customer ownership experience by driving service process excellence, digital transformation, and brand-aligned engagement across the dealer network. The role focuses on delivering a seamless, digitally enabled, and emotionally engaging post-sales experience for premium motorcycle customers.
Key Responsibilities
Monitor field team KRA performance and initiate improvement actions for red KRAs through data-led insights.
Continuously enhance Customer Experience through measurement and improvement of Net Promoter Score (NPS).
Conduct root cause analysis of detractors and implement structured preventive measures.
Conceptualize and implement Cu...
                

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Job Details

⏰

Employment Type

Full time

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