Communicating with our customers to make sure they are supplied with all relevant technical information.
Discussing requirements and specifications, and providing Product Development with respective information.
Taking or supporting customer complaints, in cooperation Quality.
Tracing affected products on customer side, transport, warehouse stock and production.
Monitoring / initiating lessons-learned and preventive actions.
A job at this level…
Manages a range of onsite technical services and the related resources in a team or organization (e. g. , in maintenance & customer field service, onsite commissioning & setup of products or technologies, etc. )
Ensures high level of service for the supported organizations, and ensures continuous contacts to all stakeholder.
Ensures adherence to overarching standards, guidelines, and assigned budgets. Monitors spendings.
Organizes work in the team(s) with respect to current or near-future workload, and mon...