Mgr, Operations Services

**Overall Job Summary**

This position is responsible for leading the department's administrative and shared support responsibilities for the Help Desk and Customer Solutions Center. The Manager leads the programs responsible for training, development, performance measurement, knowledge acquisition & communication, and recruiting/talent relationship development. These responsibilities ensure that all Help Desk and Customer Solutions Center team members are prepared and effective in delivering their growing job responsibilities.

**Essential Duties and Responsibilities (Min 5%)**

+ Develop training and performance measurement programs to enable the Help Desk and Customer Solutions teams' performance, development and customer service skills. Identify opportunities to help drive the Brand by providing training programs, reports/dashboards and written summaries.
+ Direct and maintain an enhanced recruiting program, and partne...