Mgr, FSP 360 (Sponsor dedicated) – At least 2 years of experience as a People Manager in CRO or Pharma environment – Sao Paulo, Brazil – Home Based

Job Responsibilities

Overall, the role will be responsible for three primary performance areas:

Customer Delivery and Success

• Responsible for direct interaction with the customer points of contact (PoC) on service delivery for their team members (direct reports). Develops and fosters strong, collaborative relationships with customers at a local level, promoting high levels of trust and satisfaction.
• Manages performance and daily activities of multifunctional team members to excel in service delivery and compliance with agreed-upon KPIs; develops and executes mitigation and remediation plans for non-compliance as needed.
• Participates in managing the resource availability for their team members to ensure they are suitably resourced and resource needs are identified in...