Oversees JEA's digital communication ecosystem, including the jea.com website and content management system, MyJEA mobile app, messaging, alerts and notifications platforms, the internal intranet, and other systems assigned to the Marketing and Communications Department. This role is responsible for platform strategy, user experience, functionality, analytics, vendor and contract management, and overall system performance.
Provides strategic direction for all digital communication platforms, prioritizing projects and enhancements based on customer insights, performance analytics, and return on investment. They ensure accurate, timely, and seamless customer communications across all digital channels while maintaining system integrity, reliability, security, and integration with enterprise systems.
Delivers technical and operational leadership for system configuration, performance monitoring, and analytics reporting, ensuring all customer-facing digital platforms support JEA's stra...